Refund policy

Return and Refund Policy

We do not offer cash or card refunds . All approved returns are settled as store credit , which will be sent to your registered email address within a few days of approval. Please check your inbox and spam folder if you don't see it right away. Return requests must be raised within 3 days of delivery .

Exchange Policy

We offer exchanges for size-related requests only . To be eligible, the item must be unwashed and in its original condition with the brand tag fully intact . Items that do not meet these conditions will not pass our quality check and will be returned to you without processing . Once we receive and approve your item, the exchange will be initiated within a few days .

Pickup and Delivery 

For exchanges , we arrange pickup and delivery through our portal . A small courier fee will applied for exchange request . Once your request is placed, our courier partner will reach out to schedule the pickup .

In rare cases where your pin code is not serviceable by our courier partner, you will need to self-ship the item to us at your own cost . We recommend using a tracked shipping service and retaining the receipt until your exchange is processed. Attach a note with Your Name , Order Id , Purpose , etc. in it .

If your desired size is out of stock at the time of exchange, we will inform you . You may choose to wait until the size is back in stock or we will issue store credit in its place , whichever you prefer.

Unboxing video

Elaichi strongly recommends that all customers record a clear, uninterrupted unboxing video beginning from the sealed state of the parcel. This video serves as the primary evidence for claims involving wrong, missing, damaged, or inauthentic products. Claims submitted without a valid unboxing video may be ineligible for resolution at Elaichi's discretion.