Terms of service

These terms govern all purchases made through Elaichi. By placing an order, you confirm that you have read and agreed to the following

1. Order Accuracy Customers are responsible for ensuring that all order details , including the delivery address, contact number, and any other required information are entered correctly at the time of purchase. Elaichi will not be held liable for delivery failures resulting from inaccurate or incomplete information provided by the customer.

2. Order Modifications Once an order has been placed, changes to the delivery address or contact details may be requested within 24 hours, provided the order has not yet been dispatched. Requests submitted after this period or post-dispatch cannot be accommodated. To request a change, contact us promptly at studioelaichi@gmail.com.

3. Shipping & Delivery All orders are processed and dispatched within the stipulated handling period. Estimated delivery is within 8-12 business days from the date of order placement. A tracking link will be shared with your registered email address and phone number upon dispatch. Elaichi ships through third-party courier partners including Blue Dart, Delhivery, Shiprocket and Xpressbees. While we make every effort to ensure timely delivery, Elaichi is not responsible for delays caused by courier partners, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges Free shipping is applicable on all orders above ₹1,500. For orders below this threshold, shipping charges will be calculated at checkout based on the delivery location. Shipping charges are non-refundable under all circumstances.

5. Delivery Attempt & OTP Verification Our courier partners may contact you via phone for OTP verification or address confirmation at the time of delivery. It is the customer's responsibility to ensure their phone is reachable and that someone is available to receive the parcel. Elaichi cannot be held responsible for failed deliveries resulting from the customer being unreachable or unavailable.

6. Return to Origin (RTO) If a parcel is returned to us due to an incorrect address, failed delivery attempts, the customer being unreachable, or refusal to accept the order, it will be classified as a Return to Origin (RTO). In such cases, re-shipping charges will be borne entirely by the customer. If the return is caused by a verified courier-side operational failure, re-shipping will be arranged at no additional cost to the customer.

7. Courier Disputes & Lost Shipments In the event of a misrouted, delayed, or lost shipment, Elaichi will coordinate with the courier partner on the customer's behalf. Please allow 10–15 working days for investigations involving lost shipments, delivery fraud, or courier disputes. Resolutions will be offered following confirmation from the courier company.

8. Returns & Exchanges  We don't accept returns but we do offer exchange in case of size issues only . All requests must be raised within 3 days of delivery. Items must be returned in their original, unwashed, and unaltered condition with all tags intact. Elaichi does not offer cash or card refunds. Approved returns are settled exclusively as store credit, issued to the customer's registered email address. Items marked as Final Sale or purchased during clearance events are not eligible for return or exchange unless explicitly stated otherwise.

9. Unboxing Video Policy Elaichi strongly recommends that all customers record a clear, uninterrupted unboxing video beginning from the sealed state of the parcel. This video serves as the primary evidence for claims involving wrong, missing, damaged, or inauthentic products. Claims submitted without a valid unboxing video may be ineligible for resolution at Elaichi's discretion.

10. Intellectual Property All content on Elaichi's website and social media channels including but not limited to product photography, graphics, brand identity, and written content is the sole property of Elaichi and is protected under applicable intellectual property laws. Reproduction, distribution, or commercial use of any such content without prior written consent is strictly prohibited.

11. Product Representation We endeavour to represent all products as accurately as possible through imagery and descriptions. However, slight variations in colour or texture may occur due to screen calibration differences. As Elaichi's fabrics are handcrafted, minor irregularities in print or weave are inherent to the nature of artisanal textiles and shall not be treated as defects.